Privacy Policy – MAAK Properties

1. Purpose of this Policy

This Policy aims to:

• Explain what personal information we collect
• Describe how we collect, use, store, and share your data
• Inform you about your rights regarding your personal data
• Explain how you can access or correct your information
• Outline how complaints are handled

2. Collection of Personal Information

We collect personal information only when necessary to provide our services, including:

• Property buying, selling, renting assistance
• Brokerage and advisory services
• Lead generation and property matching
• Marketing and promotional communication

Types of Information We Collect

• Name
• Mobile number
• Email address
• Residential or business address
• Property preferences and requirements
• Financial or transaction-related details (if required)

We may also collect information:

• Through forms, calls, WhatsApp, emails, or website
• From publicly available sources
• third parties (developers, brokers, or partners)

3. Use of Personal Information

Your information is used for:

• Providing real estate services
• Responding to inquiries or requests
• Property recommendations and matching
• Processing transactions
• Improving our services
• Sending updates, offers, and marketing communication

4. Sharing of Information

We may share your information with:

• Builders, developers, and property owners
• Channel partners and brokers
• Financial institutions (for loan assistance)
• Legal advisors and consultants
• IT service providers and CRM systems

We do not sell your personal data.

Information may be disclosed only:

• With your consent
• When required by law
• For legitimate business purposes

5. Marketing Communication

We may contact you via:

• Call
• SMS
• Email
• WhatsApp

You can opt out anytime by contacting us.

6. Data Accuracy

We take reasonable steps to ensure your data is:

• Accurate
• Complete
• Updated

You can request corrections anytime.

7. Data Security

We take appropriate measures to protect your data:

• Secure servers and systems
• Restricted access controls
• Confidentiality agreements with staff
• Protection against unauthorized access

8. Data Retention

We retain your information only as long as necessary:

• For business purposes
• For legal compliance
• For dispute resolution

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Opt out of marketing

10. Cookies & Website Usage

If you use our website:

• We may use cookies for better experience
• We do not guarantee uninterrupted or error-free access
• Users must not misuse the website

11. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

12. Limitation of Liability (Real Estate Disclaimer)

• Property information may be sourced from third parties and may not always be independently verified
• Prices are indicative and not valuations
• Users should conduct independent verification and seek legal/financial advice before transactions

13. Contact Us

For any privacy-related queries, requests, or complaints:

14. Complaints

If you believe your privacy has been violated:

• Email us with details
• We will acknowledge within 10 business days
• Resolution will be attempted within 21 business days

15. Policy Updates

We may update this Privacy Policy from time to time. Changes will be effective once posted.